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Support
HRTrack Staff
Contact us
020 5252 8528 · Mon–Sat, 08:00–17:00
Email: vlsmartgenai@gmail.com
Facebook facebook.com/Hrtrack
Sangkhu Village, Xaythany District, Vientiane Capital, Lao PDR
Your employee account is created by your company. If you forgot your password or cannot sign in, contact your company's HR department first.
Common problems
- How to sign in: enter the shop (company) code, username and password given to you by your HR department.
- Forgot password: the app cannot create or recover passwords. Ask your company HR to set a new one.
- Cannot clock in because of location: Open Settings → HRTrack → Location, choose "While Using the App" and turn on "Precise Location". Move to an open area and try again.
- Cannot take a photo: Open Settings → HRTrack → Camera.
- Outside the work area: The system will refuse the record. If you are really inside the area, tell your HR department.
- No internet: The app keeps the request temporarily and sends it when there is a connection.
- New or changed device: Your HR department must approve the device first.